Customer Service Training
– Handling Customers Training Full Certification –
Our Customer Service Training and Handling Customers Training Certification Program course is available in-class study (workshop) as well as online study for any person at any time. However, it’s available “in-class” only for businesses, group of employees, members of a corporation or an organization.
Customer Service Training
Great costumer service is one of the most important keys to determine the success of your business or job, especially in today’s competitive and fast changing market place.
This course will help you benefit by learning the best skills and techniques for serving external and internal customers more effectively with customer servicing skills and knowledge essential when dealing with complaints and difficult situations whilst maintaining a strong focus on customer satisfaction and the customer experience.
This course will also enhance your abilities to handle interactions with customers and ensure that they have the confidence to enable them to implement the best customer service techniques, delivering customer satisfaction whilst developing customer loyalty.
It’s considered by all companies and businesses who enrolled their employees in this course that this is the best customer service – handling customers training you can have for customer service and the best professional way of handling customers including what is considered as “difficult costumers”.
Our Customer Service – Handling Customers Training Program works best for individuals who are in the customer service area of work and sales or want to be certified for promotions etc., organizations and businesses who want to train their staff for a greater customer service for greater outcomes and increase their revenues through more professional costumer service practices.
Lots of techniques and knowledge in the field of customer service – handling customers and communication will be covered in this course, and the benefits are doubled if you also enroll is the Advanced Sales Training which is also available to study online as well as through a live training workshops.
This customer service training courses certification program is designed based on the most effective techniques such as business psychology, behavioral science and Neuro Linguistic Programming NLP.
This Customer Service Training certification program is available for businesses as well as individuals who want to learn the best sales techniques and/or for work promotions as you will also receive a globally recognized certificate upon completing this training.
The duration of the Advanced Sales Training online certification program is depending on the individual but must be completed within 16 days upon enrollment (time extension is available if necessary).
You can take advantage of our online training which allows you to study the whole Advanced Sales Training totally online. Our online Advanced Sales Training is delivered online through a top user-friendly online learning management system.
The Advanced Sales Training In-Class (Workshop) duration is 1 days
The duration of The Advanced Sales Training Online Training is depending on the individual but must be completed within 14 days upon enrollment.
The online training contains reading text, images, audio and video.
Course Features
- Lectures 55
- Quiz 1
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 18
- Assessments Self
Curriculum
- 1 Section
- 55 Lessons
- 10 Weeks
- Lessons56
- 2.1Section One – Lesson 1/5 -CS (Navigation Through The Course)30 Minutes
- 2.2Section One – Lesson 2/5 -CS30 Minutes
- 2.3Section One – Lesson 3/5 -CS30 Minutes
- 2.4Section One – Lesson 4/5 -CS30 Minutes
- 2.5Section One – Lesson 5/5 -CS30 Minutes
- 2.6Section Two – Lesson 1/3 -CS30 Minutes
- 2.7Section Two – Lesson 2/3 -CS30 Minutes
- 2.8Section Two – Lesson 3/3 -CS30 Minutes
- 2.9Section Three – Lesson 1/12 -CS30 Minutes
- 2.10Section Three – Lesson 2/12 -CS30 Minutes
- 2.11Section Three – Lesson 3/12 -CS30 Minutes
- 2.12Section Three – Lesson 4/12 -CS30 Minutes
- 2.13Section Three – Lesson 5/12 -CS30 Minutes
- 2.14Section Three – Lesson 6/12 -CS30 Minutes
- 2.15Section Three – Lesson 7/12 -CS30 Minutes
- 2.16Section Three – Lesson 8/12 -CS30 Minutes
- 2.17Section Three – Lesson 9/12 -CS30 Minutes
- 2.18Section Three – Lesson 10/12 -CS30 Minutes
- 2.19Section Three – Lesson 11/12 -CS30 Minutes
- 2.20Section Three – Lesson 12/12 -CS30 Minutes
- 2.21Section Four – Lesson 1/7 -CS30 Minutes
- 2.22Section Four – Lesson 2/7 -CS30 Minutes
- 2.23Section Four – Lesson 3/7 -CS30 Minutes
- 2.24Section Four – Lesson 4/7 -CS30 Minutes
- 2.25Section Four – Lesson 5/7 -CS30 Minutes
- 2.26Section Four – Lesson 6/7 -CS30 Minutes
- 2.27Section Four – Lesson 7/7 -CS30 Minutes
- 2.28Section Five – Lesson 1/5 -CS30 Minutes
- 2.29Section Five – Lesson 2/5 -CS30 Minutes
- 2.30Section Five – Lesson 3/5 -CS30 Minutes
- 2.31Section Five – Lesson 4/5 -CS30 Minutes
- 2.32Section Five – Lesson 5/5 -CS30 Minutes
- 2.33Section Six – Lesson 1/1 -CS30 Minutes
- 2.34Section Seven – Lesson 1/5 -CS30 Minutes
- 2.35Section Seven – Lesson 2/5 -CS30 Minutes
- 2.36Section Seven – Lesson 3/5 -CS30 Minutes
- 2.37Section Seven – Lesson 4/5 -CS30 Minutes
- 2.38Section Seven – Lesson 5/5 -CS30 Minutes
- 2.39Section Eight – Lesson 1/10 -CS30 Minutes
- 2.40Section Eight – Lesson 2/10 -CS30 Minutes
- 2.41Section Eight – Lesson 3/10 -CS30 Minutes
- 2.42Section Eight – Lesson 4/10 -CS30 Minutes
- 2.43Section Eight – Lesson 5/10 -CS30 Minutes
- 2.44Section Eight – Lesson 6/10 -CS30 Minutes
- 2.45Section Eight – Lesson 7/10 -CS30 Minutes
- 2.46Section Eight – Lesson 8/10 -CS30 Minutes
- 2.47Section Eight – Lesson 9/10 -CS30 Minutes
- 2.48Section Eight – Lesson 10/10 -CS30 Minutes
- 2.49Section Nine – Lesson 1/4 -CS30 Minutes
- 2.50Section Nine – Lesson 2/4 -CS30 Minutes
- 2.51Section Nine – Lesson 3/4 -CS30 Minutes
- 2.52Section Nine – Lesson 4/4 -CS30 Minutes
- 2.53Section Ten – Lesson 1/1 -CS30 Minutes
- 2.55Exam: -CS20 Minutes5 Questions
- 2.56Congratulations -CS30 Minutes
- 2.57Offers -CS30 Minutes
13 Comments
Have come away with greater confidence that I will be able to gain contact/meetings with the correct people to develop my business
Excellent course, I am now clearer on what what Customer Service is all about and have learnt some new skills and methodology that I can put into practice.
A great deal of information conveyed in understandable form.
I was very surprised how much I could incorporate into my role. Not only to improve my performance but also to assist in sales indirectly.
Very useful in terms of understanding your team members, coaching, motivating and planning.
Great audio, good slides, good elaboration, loved the exercises, would like to do more, helpful small exam at the end of the course and so much things to learn.
Clear and steady progress through a customer service learning experience that covered both basic and advanced skills. Brilliant for myself.
A real eye opener on alternative handling customers techniques.
Excellent trainer. Loved his chilled out fun way of training. Even though I can only listen to his voice but would love to attend his live workshops or seminars. Knowledge was extensive.
Adam has Masters in business psychology and doctorate degree in sociology I guess. I met him at our company last year. Down to earth person and loved his live training (Leadership training). I would say he’s of a 160 IQ hahaha. He spoke with my colleagues French and Italian and spoke with my manager in Hebrew. Now I’ve just finished this online course and I’d say it’s the same quality training as a live workshop.
Excellent content and helpful simple exam but yet effective to reinforce training points.
Relevant and useful content well made.
Wasn’t sure what I was going to learn before starting the course; however, it has proved invaluable and has provided practical solutions to real life problems that I will use and develop. Thank you.